Technical Support Specialist
hace 2 meses
We are seeking a highly skilled Solution & Support Engineer to join our team in the Latin America region. As a key member of our global support team, you will provide technical support to our customers and prospects, working closely with customer success managers and other stakeholders to resolve technical issues and fulfill customer requests.
Key Responsibilities- Technical Support: Provide enterprise-level technical support to customers and prospects via a support ticketing system, ensuring timely resolution of technical issues within Service Level Agreements (SLAs).
- Issue Resolution: Research, diagnose, and troubleshoot technical issues to identify solutions and resolve customer inquiries.
- Product Configuration: Collaborate with internal teams to configure and set up products for new customers, ensuring seamless onboarding experiences.
- Knowledge Sharing: Document knowledge and educate colleagues on technical cases, promoting a culture of knowledge sharing and collaboration.
- Product Knowledge: Stay up-to-date with product knowledge and features, ensuring expertise in our innovative NIQ Activate product.
- Education: Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
- Skills: Strong troubleshooting and problem-solving skills, with excellent written and verbal communication skills. Proficiency in SQL and English and Spanish languages is required.
- Experience: Previous experience in technical support or software product implementations is preferred.
NielsenIQ is the world's leading consumer intelligence company, delivering comprehensive consumer insights and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our workforce, and we enthusiastically invite candidates who share our mission to join us.
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