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Technical Support Specialist
hace 2 meses
Job Title: Managed Service Desk Engineer
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers in Latin America.
Key Responsibilities:
- Provide technical support to customers via email and phone, troubleshooting hardware and software issues, and resolving technical problems.
- Communicate effectively with end-users, translating complex technical details into clear and concise instructions.
- Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
- Assist customers and field engineers in diagnosing problems and providing resolutions for technical or service-related issues.
- Work with Technical Account Managers to monitor and track issues to ensure accurate resolution.
- Actively monitor case workload and drive to closure within SLA's.
- Document all interactions in Lenovo's CRM.
Requirements:
- Minimum of 1-3 years of experience in technical support or customer-facing technical role.
- Excellent communication skills, verbal & written in Spanish, Portuguese & English languages.
Preferred Requirements:
- CompTIA certifications (A+, Network+, Security+, etc.).
- Degree in Computer Science, Information Technology, or related field; or equivalent experience.
- Ability to work effectively in a fast-paced, dynamic environment.
- Ability to learn quickly with a proven record of learning new and challenging technologies.
- Experience working in a call center type of environment.
- Excellent communication, interpersonal, and critical thinking skills.
Additional Information:
- This position is a technical role within the Managed Service Desk that supports Latin America countries.
- The ideal candidate will have a strong understanding of technical concepts and be able to communicate effectively with customers.
Why Lenovo:
Lenovo is a global technology leader that is committed to innovation and customer satisfaction. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about technology, we encourage you to apply for this exciting opportunity.
