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", "p": "As a Technical Support Engineer at Thomson Reuters, you will play a critical role in ensuring the smooth operation of our IT infrastructure and applications. Your primary responsibilities will include performing daily service checks, health evaluations, and capacity assessments of systems as assigned. You will also provide diagnostics, troubleshooting, and quick resolution of events and incidents, escalating issues to the appropriate support staff as needed. Additionally, you will document shift activity, facilitate shift turnover, and follow defined processes to escalate incidents to the second-level team. Your ability to write technical reports and track incidents until resolution will be essential in identifying probable causes of failures and recommending solutions. You will also work with customers and support teams to ensure client satisfaction and respond to emails and requests in a timely manner.
", "ol": ["Perform daily service checks, health evaluations, and capacity assessments of systems as assigned.", "Provide diagnostics, troubleshooting, and quick resolution of events and incidents.", "Escalate issues to the appropriate support staff as needed.", "Document shift activity, facilitate shift turnover, and follow defined processes.", "Write technical reports and track incidents until resolution.", "Identify probable causes of failures and recommend solutions.", "Work with customers and support teams to ensure client satisfaction.", "Respond to emails and requests in a timely manner."]}
