IBP Customer Success Manager

hace 1 semana


Xico, México Pepsico A tiempo completo

We are PepsiCo, a leading food and beverage company with a rich history of innovation. Our iconic brands are consumed over a billion times a day in more than 200 countries.

As an IBP Customer Success Manager, you will play a critical role in ensuring the success of our digital products. Your scope will include quarterbacking optimal end-user product experiences, fielding technical problems/incident resolution in a timely manner for all sustain issues that may arise.

You will be responsible for properly reporting sustain status to business and program leadership in the required frequency. This includes System Stability and Usage Statistics, as well as updates on the Change Request Backlog.

Through your team, you will ensure all relevant SLAs are met, including but not limited to: uptime, system performance, defect resolution and nightly data pipeline completion.

You will act as the single point of contact for any and all sustain related items for Product & Market Leadership, building a strong working relationship.

In preparation for future Product deployments, you will size/establish required sustain organization (adding team and resources to current sustain organization) and manage transition to sustain to properly support business during and after Hypercare.

You will interface with Product, Service Design, IT, Data Engineering and Data Science regarding customer/end-user feedback to shape future product roadmap and help drive adoption.

The estimated salary for this role is $120,000 per year, based on the job description, location, and industry standards.

This role requires 8 years of work experience, or 3-5 years of experience as a Sustain Lead / Customer Success Manager, either in CPG industry or with a Top-Tier consulting firm.

Key skills and experience required include:



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