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Technical Support Specialist for VOIP/Telephony
hace 2 meses
Job Summary: We are seeking a highly skilled Technical Support Representative to join our team at Nezda Technologies Inc.
Key Responsibilities:
- Diagnose and troubleshoot RingCentral Unified Communications issues to ensure a stable integrated UC platform.
- Provide expert technical support to Enterprise customers, troubleshooting and reproducing customer technical issues to resolution and/or escalation.
- Develop and maintain customer-facing and internal help articles to ensure knowledge sharing and best practices.
Requirements:
- 2+ years experience in customer-focused/customer experience role handling VOIP/Telephony Accounts.
- Strong technical troubleshooting skills, perseverance, and patience.
- Required experience in VOIP technology, including SIP, RTP, QoS, COS, codecs for at least 2 years.
Working Conditions:
- Regular night shifts with occasional onsite work at our Ortigas and Cubao locations.
- A competitive salary package with 20% night differential and lucrative allowances after 6 months.
How to Apply:
Please submit your resume or apply through the provided link for consideration.
