Customer Support Specialist

hace 7 días


Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo
Job Title: Customer Support Specialist - E-commerce

In this role, you will serve as the first point of contact for customers via phone, email, and chat, providing expert-level customer service and ensuring timely resolution of customer inquiries.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Use internal Arrow resources and tools to troubleshoot and find solutions for customers
  • Maintain accurate and up-to-date customer information in Salesforce
  • Provide prompt follow-up on cases to ensure customer satisfaction

Requirements:

  • Bachelor's degree or equivalent experience
  • 1 year of experience in customer service or e-commerce support
  • Fluent in English
  • Strong written and verbal communication skills

What We Offer:

  • Competitive financial compensation and benefits package
  • Opportunities for growth and professional development
  • A dynamic and supportive team environment

Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type: Full time



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