Customer Experience Representative
hace 1 semana
About Helpware
We are a technology-driven company providing Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
As a leading provider of customer support solutions, we strive to deliver exceptional experiences that exceed our clients' expectations.
Job Overview:
We are seeking an experienced Customer Services Representative to join our Helpware team. The ideal candidate will have excellent verbal and written communication skills in English and possess our customer service behaviors of helpful, friendly, efficient, and knowledgeable.
The selected candidate will be responsible for addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
Key Responsibilities:
- Create a remarkable customer experience by being helpful, friendly, efficient, and knowledgeable through phone, and chat
- Contact customers to resolve issues or poor reviews, resolve based on pre-defined scripts and resolutions, escalate as necessary
- Communicate with customers to help with product inquiries, sales, loyalty program information, customer service questions, and order status inquiries via phone and chat
- Collaborate with leadership, business partners, and internal associates to enhance the customer experience by communicating to correct and prevent customer complaints/issues, suggesting improvements that enhance company communications (i.e. FAQs, website)
- Work effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business-related issues
- Provide prompt and friendly customer support across all channels on issues ranging from simple to complex
- Process orders and returns
- Troubleshoot technical and billing issues for customers
- Provide product recommendations and style advice per customer requests
- Open to feedback to meet and exceed service, accuracy, and productivity goals
- Assist with projects as necessary
Requirements:
- 12 months of Customer Service Experience (call center preferred)
- Excellent verbal and written communication in English
- Possess our customer service behaviors of helpful, friendly, efficient, and knowledgeable
- Computer skills
- Prior experience utilizing Zendesk or similar CRM a plus
- Full-time availability
What We Offer:
- Law Benefits
- Social Security (IMSS)
- 12 vacation days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Nutritionist
- Convenient Partnerships for Food and More
Estimated Salary Range: $15-$20 per hour
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