Customer Service Liaison
hace 2 meses
The Client Services Representative plays a pivotal role in the success and growth of our factoring portfolio. This dynamic professional works collaboratively as part of a high-performing team in a fast-paced environment, cultivating and nurturing Client relationships through day-to-day communication. The ideal candidate will possess excellent written and verbal communication skills, with the ability to effectively collaborate with internal departments, including credit, collections, and operations, to resolve Client account issues and concerns.
DUTIES AND RESPONSIBILITIES
- Provide exceptional customer service via phone and email, ensuring timely and professional interactions.
- Accountable for retaining and growing Client relationships.
- Effective written and verbal communication with external and internal stakeholders regarding portfolio performance.
- Meet departmental goals and activity metrics.
- Adhere to company policies regarding attendance, punctuality, and dress code.
- Maintain a positive and proactive approach in performing assigned tasks.
- Consistently demonstrate ability to meet performance targets and identify operational efficiencies.
- Respond to customer requests accurately and in a timely manner.
- Communications and actions align with the England Logistics core values.
KNOWLEDGE, SKILL, EXPERIENCE, & EDUCATION
- Ability to resolve conflicts in a professional and respectful manner.
- Provide timely and effective resolutions to problems.
- Attention to detail and ability to adapt to changing situations.
- Problem-solving skills and a career-minded professional attitude.
- Strong work ethic and positive attitude, with a willingness to be mentored and trained.
- Excellent customer service skills and phone mannerisms.
This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job as circumstances change.
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