Customer Service Professional

hace 2 días


Santiago de Querétaro, Querétaro de Arteaga, México Motrex Llc A tiempo completo
Job Title: Customer Service Professional

We are seeking a highly skilled Customer Service Professional to join our team at Motrex LLC. As a key member of our customer-facing department, you will play a crucial role in ensuring the satisfaction of our clients.

About the Job

The successful candidate will be responsible for providing world-class customer engagement, resolving customer issues in a timely manner, and maintaining accurate documentation of department processes. You will also work closely with other departments to ensure seamless communication and effective order fulfillment.

Key Responsibilities
  • Develop and maintain accurate documentation of department processes.
  • Research, reconcile, and resolve customer issues in a timely manner.
  • Act as Subject Matter Expert (SME) on various systems, including JDE, SFDC, inContact, and CPQ.
  • Process sales orders from customer purchase orders or through finalizing Salesforce opportunities.
  • Perform customer support functions in at least one area of expertise.
  • Provide World Class Customer Engagements.
  • Comfortable interacting with Senior Management, Branch Operations, Manufacturing, and Accounting.
  • Ability to adapt and work well under pressure in a fast-paced environment.
  • Track orders to completion.
  • Provide consolidated billing and supporting documentation to customers.
  • Provide written correspondence to internal and external customers in a professional manner.
  • Ability to work with Sales to engage with customers proactively.
  • Ability to be cross-trained backup for teammates.
  • Run respective customer reports.
  • Coordinate import process for orders being shipped and invoiced out of Mexico, working together with Logistics partners and Finance Department for completion of import process and invoice to customers.
  • Serve as a key point of contact and liaison for Stryten customers.
Requirements
  • College/University graduate or equivalent education and progressive call center experience preferred.
  • Experience with import process.
  • Bilingual (Spanish/English).
Competencies, Skills, and Knowledge
  • Ability to self-manage.
  • Proficiency in all of the basic customer support skills.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills to work well with co-workers and other departments.
  • Ability to deal with difficult situations and maintain a positive attitude.
  • Must be detail-oriented.
  • Excellent computer skills, including working knowledge of MS Office, SFDC, inContact, and JDE.
  • Dependable, reliable, and punctual.
  • Ability to perform customer support functions.
Basic Skills
  • Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes.
Area of Expertise May Include
  • OEM / National Accounts Support, and Recycling.

The estimated salary range for this position is $45,000 - $65,000 per year, depending on location and experience. We offer a competitive benefits package and opportunities for growth and development within the company.



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