Customer Service Professional
hace 2 días
We are seeking a highly skilled Customer Service Professional to join our team at Motrex LLC. As a key member of our customer-facing department, you will play a crucial role in ensuring the satisfaction of our clients.
About the JobThe successful candidate will be responsible for providing world-class customer engagement, resolving customer issues in a timely manner, and maintaining accurate documentation of department processes. You will also work closely with other departments to ensure seamless communication and effective order fulfillment.
Key Responsibilities- Develop and maintain accurate documentation of department processes.
- Research, reconcile, and resolve customer issues in a timely manner.
- Act as Subject Matter Expert (SME) on various systems, including JDE, SFDC, inContact, and CPQ.
- Process sales orders from customer purchase orders or through finalizing Salesforce opportunities.
- Perform customer support functions in at least one area of expertise.
- Provide World Class Customer Engagements.
- Comfortable interacting with Senior Management, Branch Operations, Manufacturing, and Accounting.
- Ability to adapt and work well under pressure in a fast-paced environment.
- Track orders to completion.
- Provide consolidated billing and supporting documentation to customers.
- Provide written correspondence to internal and external customers in a professional manner.
- Ability to work with Sales to engage with customers proactively.
- Ability to be cross-trained backup for teammates.
- Run respective customer reports.
- Coordinate import process for orders being shipped and invoiced out of Mexico, working together with Logistics partners and Finance Department for completion of import process and invoice to customers.
- Serve as a key point of contact and liaison for Stryten customers.
- College/University graduate or equivalent education and progressive call center experience preferred.
- Experience with import process.
- Bilingual (Spanish/English).
- Ability to self-manage.
- Proficiency in all of the basic customer support skills.
- Excellent oral and written communication skills.
- Excellent interpersonal skills to work well with co-workers and other departments.
- Ability to deal with difficult situations and maintain a positive attitude.
- Must be detail-oriented.
- Excellent computer skills, including working knowledge of MS Office, SFDC, inContact, and JDE.
- Dependable, reliable, and punctual.
- Ability to perform customer support functions.
- Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes.
- OEM / National Accounts Support, and Recycling.
The estimated salary range for this position is $45,000 - $65,000 per year, depending on location and experience. We offer a competitive benefits package and opportunities for growth and development within the company.
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