Resort Front Desk Associate
hace 1 día
Elite Alliance (Destination Club Management) is seeking a highly skilled and experienced Resort Front Desk Receptionist to join our team at Aflora, our luxury property in Tulum, Mexico.
Job Summary: We are looking for a professional and courteous individual to provide exceptional guest and owner service, ensuring a memorable experience for all.
Key Responsibilities:
- Provide exceptional guest and owner service, addressing inquiries, concerns, and requests in a timely and professional manner.
- Coordinate and communicate with housekeeping to ensure rooms are ready for check-in.
- Assist with implementing storm, fire, and first aid procedures.
- Document owners and guests' issues, emergencies, incidents, maintenance, or security needs, as well as a summary of action taken.
- Ensure all keys are secured, and inventories are documented.
- Oversee check-in and check-out processes, ensuring efficiency and accuracy.
- Immediately acknowledge and greet owners and guests by name, assist upon arrival, during their stay, and departure.
- Provide exceptional owner and guest service by addressing guest inquiries, concerns, and requests.
- Provide owners and guests with assistance with travel plans, amenities, activities, Aflora venues, and special requests.
- Be knowledgeable of special events, rates, promotions, and local events.
- Review owner and guest reservations, ensuring all relevant information, including contact information, rental data forms, are accurate.
- Initiate owner and guest communication and information, including pre-arrival, registration to departure.
- Process checkout efficiently and handle any related transactions.
- Oversee the reprogramming of the electronic lock for each residence.
- Address and resolve issues related to reservations, billing, and guest satisfaction.
- Collaborate with other departments to fulfill unique guest needs.
Requirements:
- Minimum one (1) to two (2) years of experience in front office operations in hospitality, and private club, preferably in a luxury setting.
- Bilingual in English, with the ability to fluently read, speak, write, and comprehend the English language.
- Ability to communicate clearly and concisely, orally and in writing, maintain good active listening skills, and follow oral and written instructions.
- Ability to establish and maintain effective and courteous relationships and effectively communicate with other team members, owners, guests, and other business contacts.
- Energetic and outgoing, with a positive attitude, driven to provide outstanding owner and guest service.
- Professional appearance, demeanor, and attitude.
- Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals, and adhere to all standards of operations, policies, and procedures.
- Basic Microsoft Office (Word and Excel) skills, including the ability to understand other computer programs, such as property management software and housekeeping scheduling systems, in a computer-based environment.
- Ability to resolve owner and guest concerns following the company's policies and procedures and ensure proper resolutions.
Physical Requirements and Environmental Conditions:
- The noise level in the work environment is usually moderate.
- Ability to lift up to 25 lbs. on a daily basis.
- Ability to stand for extended periods of time.
What We Offer:
Elite Alliance (Destination Club Management) offers a competitive salary, benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced individual who is passionate about providing exceptional guest and owner service, please submit your application, including your resume and cover letter, to [insert contact information].
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