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Front Desk Manager
hace 2 meses
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International, Inc. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.
Key Responsibilities- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
- Ensure guest and employee satisfaction and maximize the financial performance of the department.
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze departmental performance, identifying areas for improvement and implementing corrective actions.
- High school diploma or equivalent required; 2 years of experience in the guest services, front desk, or related professional area.
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
