Front Desk Associate

hace 2 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International, Inc. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities

  • Organize and process guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local recommendations
  • Run daily reports and review to identify areas for improvement
  • Complete cashier and closing reports, counting the bank at the end of each shift
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item, or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate necessary messages

Requirements

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

What We Offer

  • A supportive and inclusive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • Recognition and rewards for outstanding performance

About Us

Marriott International, Inc. is a global hospitality leader, committed to delivering exceptional experiences for our guests. We are a diverse and inclusive company, dedicated to making a positive impact in the communities we serve.


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