Customer Relationship Manager
hace 2 semanas
Job Summary
The Customer Relationship Manager will be responsible for delivering exceptional customer experiences, building strong relationships, and ensuring seamless process execution for existing C.H. Robinson customers. This role will partner with operations, supply, and capacity resources to ensure customer business and freight movements are executed as planned, and take proactive actions to resolve exceptions when they occur. The ideal candidate will leverage our processes and technology to drive efficiency and effectiveness.
Key Responsibilities
- Establish and maintain strong relationships with customers to understand their needs and preferences
- Communicate proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
- Manage conflicts and navigate difficult conversations with customers using tact and diplomacy
- Respond to customer inquiries and provide updates related to exception management in a timely manner
- Ensure quality execution against expectations, identify issues, and implement solutions
- Empower customers to execute pricing strategies set by the account management team to capture profitable market share
- Grow the business by listening to customers' needs, communicating opportunities to account management, and providing key customer-specific knowledge to influence results
Requirements
- High School Diploma or equivalent
- Fluent in Spanish and English (written and verbal)
Preferred Qualifications
- Bachelor's degree from an accredited college or university
- Customer service experience
- Previous industry experience
- Attention to detail, accuracy, and problem-solving skills
- Basic proficiency in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
C.H. Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law, including life and medical insurance, a Wealth Accumulation Plan, an Employee Stock Purchase Plan, and more.
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