Guest Services Manager

hace 7 días


Campeche, Campeche, México Marine Corps Community Services A tiempo completo
Job Summary

We are seeking a highly skilled Guest Services Manager to join our team at Marine Corps Community Services. As a key member of our hospitality operations team, you will be responsible for ensuring exceptional guest experiences and driving business growth.

Key Responsibilities
  • Supervise and direct the work of hotel staff to ensure compliance with brand standards and policies.
  • Monitor and develop team member performance, including providing supervision, scheduling, and conducting evaluations.
  • Recruit, interview, and train team members to ensure they have current knowledge of hotel products, services, and policies.
  • Meet and greet guests, respond to inquiries, and resolve issues in a timely and friendly manner.
  • Work closely with the Lodging Facility Manager to coordinate reservations and ensure quality accommodations and services.
  • Manage cash handling and reporting functions, including maintaining a current listing of rooms and assets.
  • Prepare and submit facility performance reports, including occupancy, expenses, and labor forecasts.
Requirements
  • A minimum of three years of experience in hotel/motel type operation.
  • A Certified Front Desk Supervisor (CFDS) designation is preferred.
  • Ability to supervise employees and establish effective working relationships.
About Us

Marine Corps Community Services is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team-oriented environment that values exceptional customer service and business growth.


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