Technical Support Specialist
hace 1 mes
We are currently seeking a Technical Support Specialist to join our team at Ntt Data in Guadalajara.
**Job Summary:**
This is a part-time opportunity that requires the candidate to work 22.5 hours per week on morning shifts. The ideal candidate will have advanced English skills, interest in working in an IT environment, and 6 months of experience in customer service.
**Key Responsibilities:**
- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
**Requirements:**
- Availability to work 7:00 - 11:30 AM (ON-SITE)
- Interest in working on morning shifts
- Advanced English skills
- Experience in Customer Service (6 months)
**Benefits:**
- Competitive salary up to $7,650.00 per month
- Grocery tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance
- Life insurance
- Dental Insurance
- Discounts with selected Optics
**Location:** In-person work in Guadalajara, Mexico.
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