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Leader of Customer Growth Initiatives
hace 1 semana
We are seeking a highly experienced and skilled Manager to lead our Customer Success team. As a key member of our leadership team, you will be responsible for managing, leading, and growing a team of Customer Success Managers, as well as defining the vision, strategy, and roadmap for our scaling department.
Your primary focus will be on hiring, coaching, and developing a team of new and established Customer Success Managers to ensure each team member achieves their targets. You will work closely with Customer Success leadership, sales leadership, training, and recruiting teams to drive regional and global company initiatives and deliver overall business success.
In this role, you will also provide insights on industry use cases and how to improve customer overall experience. Your expertise in customer success strategies, process improvement, and team growth will be instrumental in driving business results.
Key Responsibilities:
- Lead the Customer Success team towards continued success in customer happiness.
- Sustain business growth and profitability by maximizing value.
- Work as part of the team to improve processes and develop strategies for scale and growth.
- Work closely with global customer success, product, support, onboarding, sales, and other departments to improve customer satisfaction and alignment across businesses that lead to customer success.
- Partner strategically with Senior Customer Success and Sales leadership to define and implement successful programs and support growth in the region.
- Attract and grow the best customer success talent through effective recruiting, selecting, and training methods.
- Manage day-to-day operations, goal setting, career development, performance management, and growth of team members.
- Inspire, support, and coach your team to help meet monthly goals.
- Be responsible for the metrics and results of your team.
- Analyze customer and performance data to make informed decisions about operational and procedural changes.
We are looking for people who have:
- A proven track record of consistently meeting and exceeding revenue goals.
- Consultative, problem-solving, and issue-resolution skills.
- Clear and articulate communication skills and the ability to effectively drive a conversation.
- The ability to thrive in a fast-paced environment and adapt quickly to new software and constantly changing business requirements.
- A high degree of organizational skills.
- Demonstrated experience owning and leading multiple projects to successful outcomes.
- Possion for customer service and experience handling customer escalations.
- A self-driven and proactive nature.
- A curious spirit with initiative and drive to pursue new ideas.
Estimated Salary: $120,000 - $180,000 per year.