Salesforce Support Specialist
hace 7 días
We are seeking a highly skilled Salesforce Support Specialist to join our team at American Express Global Business Travel. As a key member of our team, you will be responsible for providing exceptional support and consulting services to our users across the globe.
Key Responsibilities- Build and maintain Opportunities for Multi-country Bids
- Build and maintain the client hierarchy; align with Digital Products
- Ensure all Account and Opportunity fields are current throughout the bid cycle
- Keep encouraged metrics and currencies aligned with bid
- Maintain alignment of encouraged metrics with pricing
- Build, Manage, and Progress Quotes
- Progress Contracting
- Ensure Opportunities are up to date before sending for signature
- Make sure opportunities close successfully upon signature
- Handle Wet Signature process, as needed
- Ensure Accuracy and Completeness of data resulting from Closed Opportunities (i.e., Dates, Subscriptions, etc.)
- 3+ years of Salesforce support experience
- Bilingual English/Spanish is a must
- Demonstrated understanding of the Salesforce platform, data structure, and reporting functions
- Good communication skills, including the ability and patience to translate technical concepts to a non-technical audience
- Strong problem-solving skills and attention to detail
- Ability to work in an agile environment, adapt rapidly to organizational needs, and prioritize tasks accordingly
- Experience with Microsoft Office Products including Outlook & Excel
- Experience with Sales Processes, Contracting, CPQ, and/or CONGA/Apttus is desired but not required
American Express Global Business Travel is a leading provider of corporate travel solutions. We are committed to providing our customers with exceptional service and support. Our team is passionate about delivering innovative solutions that meet the evolving needs of our customers.
We offer a range of benefits to our employees, including flexible benefits, travel perks, and opportunities for professional development. We are an equal opportunities employer and welcome applications from diverse candidates.
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