Virtual Customer Success Manager

hace 2 semanas

Ciudad de México, Ciudad de México SAP A tiempo completo

About the Role:

We are seeking a highly skilled Virtual Customer Success Manager to join our team at SAP. As a key member of our customer success organization, you will be responsible for delivering ongoing support and guidance to our customers on business strategy and transformation topics.

Key Responsibilities:

  • Develop trusted relationships with key stakeholders and decision-makers to understand and respond to customer needs.
  • Define and drive targeted goal-based support engagement plans to realize key business outcomes.
  • Provide expertise to customers on the use of SAP Cloud solutions, focusing on SAP Cloud solutions.
  • Facilitate access to product and functional expertise for certain topic areas, such as empowerment sessions.
  • Provide personalized quarterly release reviews and continuous trend analysis for risk mitigation to support customers in developing an appropriate strategy that maximizes adoption.
  • Meet customer expectations by anticipating and orchestrating the resolution of their top issues, acting as an escalation point and collaborating with other departments as needed.

Requirements:

  • Proven record of successful account management, with a proactive learner and creative problem solver who thrives in a fast-paced environment.
  • Customer orientation and focus on quality, as well as skills to interact and collaborate with customer IT and LOB decision-makers.
  • Understanding of IT landscapes and lifecycles, with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or hybrid environments.
  • Knowledge of SAP Preferred Success and Cloud Solutions, and the included service offerings, is an advantage.
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks.
  • Excellent communication, enthusiastic, strong work ethic, and a positive attitude.

About SAP:

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, and we are committed to creating a better and more equitable world.

What We Offer:

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from. We operate a hybrid working environment where our pledge to flex model allows for flexible working options. This position can be based in Mexico, and attendance is required in person.

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