Empleos actuales relacionados con Client Success Team Leader - Ciudad de México, Ciudad de México - Flywire
-
Customer Success Team Leader
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success Team LeaderWe are seeking a highly skilled Customer Success Team Leader to join our team at Maersk. As a key member of our Global Service Center, you will play a vital role in managing our customer success partner team and supporting the area sales team in managing and growing assigned accounts.Key Responsibilities:Manage the Customer...
-
Client Success Leader
hace 2 meses
Ciudad de México, Ciudad de México Maersk A tiempo completoThe Role: Client Success LeaderAt Maersk, we aspire to be a comprehensive integrator of container logistics, streamlining and enhancing our clients' supply chain experiences. Our Global Service Center (GSC) in Asia has collaborated with the Americas region to establish a new GSC hub in Mexico City, along with a dedicated GSC satellite center in Santos,...
-
Customer Success Team Leader
hace 3 días
Ciudad de México, Ciudad de México Maersk A tiempo completoAt Maersk, we're looking for a skilled Customer Success Team Leader to join our team. As a key member of our Global Service Center, you'll play a vital part in managing the customer success partner team and supporting the area sales team in managing and growing assigned accounts.Key Responsibilities:Manage the Customer Success Partner teamDrive Engagement...
-
Customer Success Team Leader
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success Team LeaderWe are seeking a highly motivated and experienced Customer Success Team Leader to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for managing the customer success partner team and supporting the area sales team in managing and growing assigned accounts.Key Responsibilities:Manage the...
-
Team Leader Telesales Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Edenred A tiempo completoJoin Edenred as a Team Leader TelesalesAre you ready to take your career to the next level? We are looking for a talented Team Leader Telesales to join our team at Edenred.About the Role:Lead a team of telesales professionals to achieve sales targets and provide excellent customer service.Develop and implement sales strategies to drive business growth and...
-
IT Project Director
hace 6 días
Ciudad de México, Ciudad de México Dabahn Client A tiempo completo**Job Overview**Dabahn Client is seeking a seasoned IT Project Director to spearhead a major IT deployment in the logistics and transportation sector across multiple locations in Mexico and the Caribbean.The ideal candidate will have 8+ years of experience in IT project management, with a strong background in the travel or transportation sector.Key...
-
Sales Team Leader
hace 2 semanas
Ciudad de México, Ciudad de México Novo Nordisk A tiempo completopbAbout the Role/b/ppWe are seeking a highly skilled Sales Team Leader to join our Diabetes Sales Team at Novo Nordisk. As a Sales Team Leader, you will be responsible for leading a high-performing sales team, ensuring performance management and professional development. You will develop and execute strategies and goals to achieve sales objectives and...
-
Client Success Professional
hace 4 semanas
Ciudad de México, Ciudad de México Flywire A tiempo completoUnlock Your Potential as a Client Success Specialist at FlywireWe're seeking a talented Client Success Specialist to join our EDU vertical team at Flywire. As a key member of our Client Success team, you'll play a vital role in delivering exceptional value-add support services to our existing client base.As a Client Success Specialist, you'll work closely...
-
Team Leader
hace 3 semanas
Ciudad de México, Ciudad de México Tiffany & Co. A tiempo completoJob SummaryThe Team Manager will play a key role in leading and developing the sales, operations, and security team members to achieve commercial targets and deliver exceptional client experiences. This dynamic leader will assume oversight of the store when the Director is not present and will be responsible for building relationships with internal and...
-
Purchasing Team Leader
hace 3 semanas
Ciudad de México, Ciudad de México BURY GmbH & Co. KG A tiempo completoJob Title: Purchasing Team LeaderAbout the Role:We are seeking a highly skilled and experienced Purchasing Team Leader to join our team at BURY GmbH & Co. KG. As a key member of our global purchasing team, you will be responsible for leading our purchasing operations in China and representing the company in dealings with suppliers.Key...
-
Cross Border Team Leader
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoBe a Part of Our VisionWe are a global leader in container logistics, and we're committed to simplifying our customers' supply chain. As a Cross Border Team Leader, you'll play a vital role in our success, analyzing and developing operational Cross Border transportation schemes that meet our standards and profitability goals.Key Responsibilities:Develop and...
-
Client Success Specialist
hace 2 meses
Ciudad de México, Ciudad de México solera A tiempo completoAbout SoleraSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...
-
Client Success Professional
hace 4 semanas
Ciudad de México, Ciudad de México Flywire A tiempo completoUnlock Your Potential as a Client Success Specialist at FlywireWe're seeking a talented Client Success Specialist to join our EDU vertical team at Flywire. As a key member of our Client Success team, you'll play a vital role in delivering exceptional value-add support services to our existing client base.As a Client Success Specialist, you'll be responsible...
-
Team Leader
hace 2 semanas
Ciudad de México, Ciudad de México Tiffany & Co. A tiempo completoJob SummaryThe Team Manager will play a key role in leading and developing the sales, operations, and security team members to achieve commercial targets and deliver an exceptional client experience. This dynamic leader will assume oversight of the store when the Director is not present and will be responsible for building relationships with internal and...
-
Cross Border Team Leader
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoBe a Part of Our VisionWe are a global leader in container logistics, and we're committed to simplifying our customers' supply chain. As a Cross Border Team Leader, you'll play a vital role in our success, analyzing and developing operational Cross Border transportation schemes that meet our standards and profitability goals.Key ResponsibilitiesDevelop and...
-
Customer Success Director Leader
hace 3 días
Ciudad de México, Ciudad de México Graphite Growth, Inc. A tiempo completoCustomer Success Director OpportunityWe're looking for a seasoned Customer Success Director to spearhead our customer success strategies at Graphite Growth, Inc. As a key member of our team, you'll develop and execute comprehensive customer success initiatives that drive value for our clients.Responsibilities:Develop and execute a customer success strategy...
-
Client Success Advocate
hace 4 semanas
Ciudad de México, Ciudad de México Flywire A tiempo completoUnlock Your Potential as a Client Success Specialist at FlywireWe're seeking a talented Client Success Specialist to join our EDU vertical team at Flywire. As a key member of our Client Success team, you'll provide exceptional value-add support services to our existing client base, while also supporting the engagement efforts of a large portfolio of...
-
Team Leader Operaciones Argentina
hace 4 semanas
Ciudad de México, Ciudad de México AMEX A tiempo completoLead the Way with American ExpressAt American Express, we're committed to delivering exceptional customer experiences. As a Team Leader Operaciones Argentina, you'll play a critical role in driving our success by leading a team of Customer Engagement Professionals (CEPs) in Argentina and Mexico. Your expertise and leadership will help us deliver world-class...
-
Customer Success Manager
hace 2 meses
Ciudad de México, Ciudad de México Maersk A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our organization, you will be responsible for leading our Customer Success Partner Managers and their teams, driving strategic direction, and ensuring the teams are set up for success both now and in the future.Key ResponsibilitiesManage the...
-
Client Success Specialist
hace 2 meses
Ciudad de México, Ciudad de México solera A tiempo completoAbout SoleraSolera is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully...
Client Success Team Leader
hace 2 meses
At Flywire, we are on the lookout for a Client Success Team Leader for the Americas within our EDU sector. This pivotal role emphasizes delivering outstanding support services, focusing on training and optimizing communication for our valued clients. You will oversee approximately 900 group-managed accounts, ensuring effective and scalable engagement strategies.
As a key figure in the Client Operations team, you will collaborate closely with the Global Manager of Client Success, Senior Director of Client Operations, and fellow Team Leaders to refine our strategies and challenge existing methodologies, particularly in relation to the broader EDU function.
This dynamic team is rapidly evolving, requiring adaptability to business needs. Your role will involve working alongside Client Analysis, Relationship Management, Sales, Client & Payment Experience, Marketing, and Implementation to enhance our client engagement efforts through data-driven insights.
Key Responsibilities:
- Develop and implement a comprehensive Client Success strategy across the Americas to boost engagement and lead generation.
- Lead and manage a regional team with empathy, enthusiasm, and adaptability.
- Empower and mentor your team to deliver effective support to our clients.
- Leverage data insights to shape and drive client engagement and change management strategies.
- Actively manage a portfolio of accounts, seeking opportunities to enhance revenue.
- Oversee daily operations while ensuring overall team productivity.
- Identify and lead process improvement initiatives for optimization.
- Continuously evaluate team performance against established KPIs.
- Prioritize tasks effectively, acting with urgency and delegating as necessary.
- Foster collaborative relationships with key internal stakeholders to maximize outcomes.
- Gain a deep understanding of the Flywire product suite, tools, and workflows.
Qualifications:
- A minimum of 6 years of experience in customer support, account management, or project management.
- Previous management experience in Higher Education, Payments, Banking & Finance, or Technology Platforms is advantageous.
- Proven ability to lead teams and coach stakeholders for mutual benefit.
- Demonstrated accountability, proactivity, and persistence.
- Capability to challenge the status quo and implement change effectively.
- Strong problem-solving and project management skills with keen attention to detail.
- Excellent time management, organizational, and analytical abilities.
- Outstanding written and verbal communication skills.
- Fluency in English and Spanish is essential (C1 proficiency or equivalent).
Technologies Utilized:
- Looker
- Smartsheet
- Salesforce
- Zendesk
What We Offer:
- Competitive compensation package, including Restricted Stock Units.
- Employee Stock Purchase Plan (ESPP).
- Comprehensive Global Induction Program.
- Collaborative work environment with talented individuals.
- Wellbeing initiatives including mental health and fitness programs.
- Generous time off policies, including volunteer days.
- Robust Talent & Development Programs for career growth.
We look forward to your application and the opportunity to learn more about you. Our hiring process includes interactions with various team members to ensure a comprehensive understanding of our culture and expectations.
