Customer Retention Expert

hace 2 semanas


Ciudad de México, Ciudad de México Global Payments A tiempo completo

About the Role:

As a Customer Retention Expert at Global Payments, you will play a crucial role in enhancing the merchant experience and optimizing the company's portfolio. Your primary responsibility will be to manage and protect revenue, volume, and merchant count by engaging with merchants proactively and reactively.

The ideal candidate will have strong verbal communication skills, active listening abilities, and math and analytical skills. You should be able to probe and identify customer issues, problem solve those issues, and maintain work queues while completing work items within a timely manner.

In addition to your technical skills, you should possess excellent interpersonal skills, professionalism, and a strong understanding of merchant services pricing. This is an opportunity to own your destiny with a worldwide payments industry leader where you can learn, grow, and advance.

About EVO Payments Inc.:

EVO Payments Inc. is an equal opportunity employer committed to building a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential.

We offer a competitive salary of $60,000 - $80,000 per year, a comprehensive benefits package, including 401k with match, generous paid time off, medical, dental, vision coverage, and much more. If you are self-motivated, goal-oriented, and able to work independently or as an active member of a team, this could be the perfect opportunity for you.



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