Customer Support Associate
hace 3 días
Company Overview:
Arrow Electronics, Inc. is a global technology leader that empowers innovators to create products that transform the world.
We are seeking a skilled Customer Support Associate to join our team in Guadalajara, Mexico.
Job Description:
The successful candidate will provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Key responsibilities include:
- Providing expert technical assistance and solutions to customers
- Maintaining performance expectations to further enhance Arrow's position within each customer and supplier
- Handling complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff
- Supporting sales team with direct customer contact within Planned Demand and Quality assurance processes
- Coordinating e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses
Required Skills and Qualifications:
The ideal candidate will have:
- A 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience
- Developed knowledge and skills through formal training or considerable work experience
- Entry level often for those with work experience in the skill area
- Ability to identify problems and make sound decisions
Benefits:
We offer competitive financial compensation, including various compensation plans and a solid benefits package:
- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Prescription Eyeglasses benefit
- Food & Restaurant Vouchers
- Growth Opportunities
What We Offer:
We recognize that financial rewards and great benefits are important aspects of an ideal job.
At Arrow, we offer a comprehensive compensation package that includes:
- $17,658.33 - $19,229.93 MXN Monthly Salary
- Full-time employment
- Business Support Job Category
Location:
Guadalajara, Jalisco, Mexico
Time Type:
Full time
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