Regional Account Manager
hace 22 horas
Role: As a Program Manager, you will be responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program. As a Managing Insurer, you will manage the relationship and commercial activity for a portfolio of clients where another MNC team provides the strategic lead.
Key Responsibilities:- Deliver long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.
- Identify new cross and up-selling business opportunities, build and execute plans to convert these opportunities.
- Support the transition to One MNC (BT) in the Region.
- Under the guidance and reporting to MNC Regional Account Director, reach targets of portfolio growth and quality.
- As Program Manager, ensure proper implementation of programs by taking an active role and ownership in the deal teams and co-ordination of MNC teams both domestically and overseas.
- Secure Renewal by delivering the correct balance of customer need with MNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines.
- Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.
- Review and analyze and implement transfers requests from EHBUs to MNC.
- As Managing Insurer, responsible for implementing and issuing the policy at local level, train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA.
- Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid-term amendment requests.
- Advanced ability to manage and co-ordinate large international and remote teams to achieve objectives.
- Advanced knowledge of the credit insurance industry, products and regulations.
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