Key Customer Development Manager

hace 7 días

Xico, México Colgate A tiempo completo
About the Role

The Key Customer Development Manager plays a critical role in developing and supporting the partnership between Filorga and physicians, helping to synchronize strategies and drive profitable growth. This position requires a deep understanding of the physician's business needs and the ability to develop and sell proactive business solutions across the full supply chain.

Main Responsibilities:
  • Account Expertise: Develop a detailed understanding of top customers, including their values, strategies, and policies, and anticipate strategic direction and needs.
  • Sell-Out Analysis: Analyze sell-out information to identify opportunities and drive actions that will help maintain Filorga's growth.
  • Staff Training: Ensure that staff is always updated on Filorga products, launches, and reformulations, and work with the training team to plan top customer training.
  • Business Planning & Negotiation: Ensure preparation of negotiations with top customers, reflecting all investments as commercial activities, marketing tools, and events.
  • Category/Account Analysis: Review business daily, supervise sales weekly, and prepare monthly reports of variation volume and sales.
  • Trade Promotion Planning, Execution, and Evaluation: Coordinate development and planning of account-specific in-store events with sales, marketing, and training, and track SKUs involved in all Filorga and driven promotions.
  • New Products/Special Packs: Deliver high-quality presentations on new products on time and ensure rapid sell-in.
  • Category Management: Work hand-in-hand with the marketing team to implement CatMan strategies from HQ, crafting strategies to drain obsolete inventories and highlight top SKUs or launches.
  • Competitive Activity: Supervise competitive activity and provide feedback to marketing and sales management.
  • Product Availability: Work with customer service to ensure product availability in relevant warehouses and monitor account inventory levels to anticipate customer demand.
Requirements:
  • Completed Bachelor's Degree or Equivalent Experience: A minimum of 4 years of commercial experience and 2 years of experience in positions as KAM Jr or Sales Executive.
  • Experience Working with Skin Health Companies or Related: A strong understanding of the skin health industry and experience working with companies in this space.
  • Financial Experience: A solid understanding of financial concepts, including gross to net and P&L analysis.
  • Intermediate English Level: A strong command of the English language, with the ability to communicate effectively with colleagues and customers.

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