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We are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce, Inc. As a key member of our Customer Success organization, you will be responsible for partnering with our largest and highest-profile customers to drive their success on the Salesforce platform.
Key Responsibilities- Customer Partnership: Serve as the primary point of contact for a small number of assigned accounts, maintaining a deep understanding of their business goals and objectives.
- Success Planning: Develop and execute customized success plans to ensure customers achieve their desired outcomes on the Salesforce platform.
- Technical Expertise: Possess in-depth knowledge of the Salesforce platform and its various features, with the ability to translate complex technical concepts into business-friendly terms.
- Communication and Collaboration: Excellent communication and presentation skills, with the ability to influence effectively at all levels of the organization, including executive and C-level.
- Problem-Solving: Proactively identify and resolve customer issues, working closely with internal stakeholders to ensure timely and effective resolution.
- Relationship Building: Foster strong relationships with customers, account teams, and internal partners to drive customer success and revenue growth.
- 5+ years of relevant industry experience in Technical Customer Success, SaaS platform use, or project leadership.
- Exceptional communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization.
- Strong analytical and problem-solving skills, with the ability to translate technical concepts into business-friendly terms.
- Knowledge of software development process and design methodologies.
- Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
- 2+ years of experience in the Salesforce ecosystem.
- Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant).
- Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
