Sales Team Lead
hace 2 semanas
About Us
We strive to deliver exceptional results by prioritizing people over profits. Our mission is to revolutionize the outsourcing industry by putting employee satisfaction at the forefront of our operations.
Role Overview
As a dynamic Sales Team Lead, you will play a pivotal role in guiding and mentoring our sales team to achieve revenue targets and enhance customer satisfaction.
Key Responsibilities
* Continuously evaluate and refine processes to optimize efficiency and service quality for internal and external customers.* Identify opportunities for improvement and implement strategies to drive growth and excellence.* Provide actionable feedback and coaching to team members to ensure they meet performance expectations.* Foster a positive work environment by offering support and guidance to employees facing challenges or difficulties.* Develop and administer performance reviews to help team members improve their skills and competencies.* Manage relationships with nesting agents to ensure seamless integration and effective performance.* Design and implement performance interventions to accelerate learning and growth.* Collaborate with SDRs to align goals and metrics, ensuring consistent achievement of key performance indicators.* Assist the Operations Manager in resolving customer complaints and issues.* Monitor team performance across various KPIs, including NPS, CSAT, FCR, Adherence, Attrition, and more.* Ensure employees adhere to company policies, procedures, guidelines, rules, and regulations.
Requirements
* Minimum 1 year of experience in sales, with a strong track record in people and client management.* Proven ability to manage processes and teams effectively.* Excellent adaptability in a dynamic environment where change is constant.* Strong analytical skills to drive data-driven decision-making and implementation of effective solutions.* Proven leadership skills, with the ability to make informed decisions and handle complex situations with ease.* Flexibility to embrace change and collaborate with colleagues to exceed expectations.
Compensation Package
$80,000 - $110,000 per annum (dependent on location), providing a competitive salary that reflects your value to the organization.
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