Sales Team Lead Manager
hace 2 semanas
At Helpware, we're dedicated to putting people first and delivering exceptional results. Our commitment to employee satisfaction sets us apart in the outsourcing industry.
We created Helpware with a simple yet powerful goal: to change the way business is done. We believe that by prioritizing our employees' well-being, we can deliver outstanding quality to our clients. This approach has led us to develop a unique outsourcing model centered around people.
Our Sales Team Lead plays a vital role in driving revenue growth and enhancing customer satisfaction. As a dynamic professional, you'll be responsible for guiding the sales team towards achieving their targets and exceeding client expectations.
What Awaits You in this Role:
- Evaluate processes and procedures to identify areas for improvement.
- Suggest methods to enhance operational efficiency, service delivery, and customer satisfaction.
- Provide daily performance feedback and coaching to team members.
- Be available to employees who experience work or personal problems, offering coaching, counseling, and direction.
- Conduct performance reviews to drive skills improvement.
- Manage nesting agents to ensure proper performance before moving to the operations floor.
- Incorporate performance intervention to accelerate learning.
- Collaborate with Operations Manager to resolve customer complaints and issues.
- Handle employee-related concerns and monitor transactions.
- Monitor team performance across metrics such as NPS, CSAT, FCR, Adherence, Attrition, and more.
- E nsure employees adhere to company policies, procedures, guidelines, rules, and work standards.
Requirements:
- Minimum 1 year of experience in sales with excellent people and client management skills.
- Proven ability to manage processes and people effectively.
- Flexibility to adapt to a dynamic environment where changes may occur at any time.
- Data analysis skills to drive decision-making and implement effective solutions.
- Able to work collaboratively, make sound decisions, and handle complex situations with ease.
- Ability to embrace constant change with flexibility.
- Must be an excellent team player and collaborator.
Compensation Package:
We offer a competitive salary package of $80,000 - $120,000 per annum, commensurate with experience. This figure reflects the estimated annual compensation for this role in the United States. Salary may vary based on location and qualifications.
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