Customer Service Representative

hace 1 día


Xico, México Amex A tiempo completo

**About the Role**

We're seeking a highly skilled and passionate Customer Service Representative to join our team at American Express. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing personalized solutions to our Card Members.

**Key Responsibilities**

  • Provide top-notch customer service via phone, email, and chat, ensuring a seamless and personalized experience for our Card Members.
  • Respond to customer inquiries, resolve issues, and escalate complex cases to senior colleagues or management as needed.
  • Utilize strong communication and negotiation skills to build rapport with customers, understand their needs, and offer tailored solutions.
  • Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed responses.
  • Work collaboratively with internal teams, such as Operations and Risk, to resolve customer issues and improve overall customer satisfaction.
  • Participate in ongoing training and development programs to enhance skills and stay current with industry best practices.

**Requirements**

  • 2+ years of customer-facing experience in a call center or retail environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Fluency in English and Spanish, with the ability to communicate effectively with customers and colleagues in both languages.

**What We Offer**

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, including onboarding, product knowledge, and soft skills development.
  • A collaborative and supportive work environment, with opportunities for growth and advancement.
  • A recognition and rewards program, acknowledging outstanding performance and contributions to the team.


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