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Service Desk and Field Services Coordinator
hace 4 semanas
Take your career to the next level with Edenred
We are seeking a highly skilled Service Desk and Field Services Coordinator to join our Global Technology Americas team. As a key member of our team, you will be responsible for coordinating Service Desk and Field Services operations, ensuring seamless delivery of IT services to our end-users.
Key Responsibilities:- Coordinate Service Desk and Field Services operations, ensuring timely resolution of incidents and requests.
- Define, control, and monitor activities carried out by service providers, analyzing reports to identify areas for improvement.
- Manage HW and SW assets, ensuring compliance with company policies and processes.
- Collaborate with internal teams to implement hardware and software projects, ensuring minimal impact on business units.
- Ensure the security of end-user services operations, products, devices, and services.
- Advanced English language skills.
- 2+ years of experience in coordination or supervision of Service Desk for over 1000 users.
- 3+ years of experience in coordination or supervision of Field Services for over 1000 users.
- 3+ years of experience working under the Service Desk Institute and ITIL frameworks in Incident Management, Request Management, and Knowledge Management.
- 3+ years of experience managing HW and SW assets.
- 5+ years of technical experience in Computing, Windows OS environment, and Mobile Environment (Android, iOS).
- 5+ years of technical experience/knowledge in Networks: TCP/IP, Ethernet, WiFi, Bluetooth.
- 5+ years of experience in IT service management (providers), IT Service Contract Management, and Finance.
- Advanced level in using office tools: Excel, PowerPoint, and Email.
- Intermediate experience in scripting programming languages.
- Experience working in a multicultural environment (countries/regions).
- ITIL v3/v4 training and certification required.
- 3+ years of experience using ITSM tools such as Service Desk, Service Now, Jira ITSM (preferred).
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Edenred is proud to be an equal opportunity employer, committed to preventing all forms of discrimination and providing equal opportunities to all candidates regardless of their gender and gender expression, disability, origin, religious belief, and sexual orientation or any other criteria.
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