L2 Production Support Specialist

hace 1 semana


Xico, México Capgemini A tiempo completo

About the Role:

We are seeking a highly skilled L2 Production Support Specialist to join our team at Capgemini. As a key member of our support team, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients via phone, email, and remote access.
  • Collaborate with cross-functional teams, including development and quality assurance, to resolve technical issues.
  • Develop and maintain technical documentation, including knowledge base articles and user guides.
  • Participate in on-call rotations and provide 24/7 support as needed.
  • Stay up-to-date with industry trends and emerging technologies to ensure our clients receive the best possible support.

Requirements:

  • 2+ years of experience in a technical support role, preferably in a production support environment.
  • Strong technical skills, including experience with SQL, Unix, and Shell Scripting.
  • Excellent communication and problem-solving skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders.
  • ITIL Process experience, including Service Management, Knowledge Management, Incident Management, and Problem Management.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • Access to cutting-edge technology and tools.

About Capgemini:

Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, leveraging our expertise in technology, innovation, and digital transformation.



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