IT Production Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Citibank A tiempo completo
Job Summary

Citibank is seeking a highly skilled and experienced Technical Lead Analyst to join our team. As a key member of our Applications Support group, you will be responsible for leading critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring, and solutioning patterns.

Key Responsibilities
  • Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring, and solutioning patterns.
  • Bring Tooling and Platform remediation activities to Architectural Forum and follow up on deviations and board decisions.
  • Implement agile software engineering to enforce DevSecOps culture, by providing guidance and follow up for CI/CD onboarding.
  • Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.
  • As a Senior role, Engineering Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA and system resiliency.
  • Can lead small technical multidisciplinary teams, to achieve implemented and documented ITSM procedures.
  • Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.
  • Support IT, monitoring tools such as Splunk desirable.
  • Conversational English.
  • Production support.
  • Application monitoring.
Requirements
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
Education
  • Bachelor's/University degree, Master's degree preferred
Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time


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