IT Production Support Specialist
hace 2 semanas
Citibank is seeking a highly skilled and experienced Technical Lead Analyst to join our team. As a key member of our Applications Support group, you will be responsible for leading critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring, and solutioning patterns.
Key Responsibilities- Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring, and solutioning patterns.
- Bring Tooling and Platform remediation activities to Architectural Forum and follow up on deviations and board decisions.
- Implement agile software engineering to enforce DevSecOps culture, by providing guidance and follow up for CI/CD onboarding.
- Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.
- As a Senior role, Engineering Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA and system resiliency.
- Can lead small technical multidisciplinary teams, to achieve implemented and documented ITSM procedures.
- Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.
- Support IT, monitoring tools such as Splunk desirable.
- Conversational English.
- Production support.
- Application monitoring.
- 6-10 years experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills
- Bachelor's/University degree, Master's degree preferred
Technology
Job FamilyApplications Support
Time TypeFull time
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