Hotel Operations Manager
hace 1 semana
The General Manager is responsible for leading the hotel team to achieve profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the hotel's integrity.
Key Responsibilities- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self, and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the hotel budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to hotel standards, including compliance in all departments to hotel Garden Standard of the Week training.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Ensure that employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
- Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
- Prepare and conduct all management interviews and follow hiring procedures according to hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Perform all Executive Committee members performance appraisals according to hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel, and discipline all management personnel according to hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
- Perform any other duties as requested by the Vice President or Regional Director of Operations.
- Ensure that all employees receive fair and equitable treatment according to hotel S.O.P.'s.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
- Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules, and become certified to train those as required.
- Ensure that all scheduled meetings take place on the property.
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Marriott Experience Preferred
- Opening GM Experience Required
- Mexican, Playa del Carmen, Market experience Required
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