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We are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our organization, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned banking accounts.
Key Responsibilities- Develop and Curate Customer Relationships: Manage and nurture existing customer relationships, leveraging strong executive relationships to drive business growth and customer satisfaction.
- Understand Customer Needs: Demonstrate ability to understand customers' needs, develop, and establish new business relationships, and provide thought leadership to influence and build trust at different customer levels.
- Lead Customer Success Planning: Develop and lead the development of relevant and actionable customer success plans, and partner internally to ensure successful delivery of related services and support functions.
- Drive Utilization of Teradata Software: Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
- Provide Customer Education: Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
- Trusted Advisor: Serve as a trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
- Feature Adoption: Increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.
- Churn Prevention: Continuously engage with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
You will work closely with the Latam Sales Team to meet our customers' business challenges through the use of data and analytics at scale. You will work with many of our customers, who rank among the best and largest in their industry, including leading Financial Institutions.
Requirements- Education: BA, BS, MBA, or MS in business, technical, or professional discipline or equivalent work experience.
- Experience: 10+ years of experience in customer-facing roles (e.g., pre-sales, strategic consulting, customer role, etc.) with strong exposure and knowledge of the Banking Industry.
- Skills: Possess a keen interest in and understanding of developments in data and analytic technologies, experience in promoting analytic solutions for large enterprises, and strong analytical and problem-solving skills.
- Language Skills: Spanish/English language skills.
- Travel Requirements: Domestic & International Travel will be a pre-requisite for this role.
You should be a results-oriented strategic thinker with a proven track record of long-range planning. A self-starter, who is creative and driven, with strong communication and presentation skills. You possess the ability to lead, advise, and advocate for customers; previous experience selling data and analytic solutions is desirable. You are successful in collaborating across a matrixed environment and should be innovative and skilled at seizing opportunities and transforming strategy into results.
