Kerry IT Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Kerry A tiempo completo

Kerry is a leading taste and nutrition company that's shaping the future of food. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition.

The Associate Service Desk Analyst role provides resolutions to incidents via phone and refers more complex issues to qualified colleagues. This position offers opportunities to explore and grow in a global environment while delivering exceptional customer service standards.

We're looking for a skilled individual with a degree in ICT or a related field, 1-2 years of experience in ICT support/customer service, and strong analytical skills with keen attention to detail. As an Associate Service Desk Analyst, you'll process service requests, deliver accurate solutions, and ensure high-quality information on incident tickets. You'll also contribute to Continuous Service Improvement by adhering to ITIL best practices.

About the Role:

  • Process service requests such as password reset, ID, and access management
  • Log all incidents accurately, ensuring relevant information is recorded
  • Deliver outstanding customer service standards
  • Maintain current knowledge of systems, software, and hardware to provide accurate solutions
  • Meet agreed Service Level Agreement (SLA) targets

What You'll Need:

  • Bachelor's degree in ICT or a related discipline
  • 1-2 years of experience in ICT support/customer service
  • Fluent English language capability
  • Schedule availability

$60,000 - $80,000 per annum, depending on location, would be the estimated salary for this position. Kerry offers a collaborative work environment and opportunities for growth and development. We prioritize employee well-being and offer competitive compensation packages. Apply today and take the first step towards a rewarding career with Kerry.



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