Supervisor of Collections Team
hace 2 días
Job Summary:
Citi is seeking a highly skilled Collections Supervisor to join our team. As a Collections Supervisor, you will be responsible for leading a team of collectors and ensuring the quality of tasks provided by yourself and others on the team.
Key Responsibilities:
- Supervise a team of collectors and provide guidance and support to ensure they meet performance goals and service levels.
- Use expert negotiation skills to resolve escalated calls and manage the integrity and confidentiality of recorded information within computerized collection systems.
- Train and coach collectors to improve their skills and knowledge.
- Manage the team's workload and prioritize tasks to ensure deadlines are met.
- Contribute to the development of training programs and materials for collectors.
- Evaluate the performance of collectors and make recommendations for pay increases, promotions, or terminations.
- Collaborate with other teams to ensure seamless communication and coordination.
Requirements:
- 0-2 years of experience in a related role with limited experience in people management.
- Bachelor's degree.
- Knowledge of collections and basic productivity indicators.
- Ability to work in a team environment and under pressure.
- Excellent communication and interpersonal skills.
- Intermediate level of proficiency in Excel.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Citi is an Equal Opportunity Employer:
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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