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Asset Monitoring and Customer Care Specialist

hace 2 meses

Ciudad Apodaca, Nuevo León, México Schneider Electric Gruppe A tiempo completo
Job Description

Job Title: Asset Monitoring and Customer Care Technician

Company: Schneider Electric Gruppe

Location: Monterrey, Nuevo León, Mexico

Job Type: Full-time

Job Category: Operations and Maintenance

Job Summary

We are seeking a highly skilled Asset Monitoring and Customer Care Technician to join our team at Schneider Electric Gruppe. As a key member of our operations team, you will be responsible for ensuring the optimal performance of our energy assets and providing exceptional customer support.

Key Responsibilities
  • Asset Monitoring: Monitor and analyze asset performance data to identify potential issues and take proactive measures to prevent downtime.
  • Customer Support: Provide timely and effective support to customers and project owners, responding to inquiries and resolving complex issues.
  • Field Service Management: Manage and coordinate field service activities, ensuring that assets are properly maintained and repaired.
  • Qualification and Triage: Qualify and triage customer requests, assigning cases to appropriate owners and ensuring timely resolution.
  • Level 1 and 2 Technical Support: Provide technical support and troubleshooting for Level 1 and 2 issues, escalating complex problems to senior technicians as needed.
Requirements
  • Education: Technician degree in Operations and Maintenance, preferably in energy assets.
  • Experience: 5-10 years of industry experience in renewable energy, utility, solar, and storage.
  • Skills: Advanced English language skills, customer support and field service management experience, hands-on technical skills, and ability to work in a hybrid scheme with occasional international travel.
What We Offer

At Schneider Electric Gruppe, we offer a comprehensive benefits package, including flexible work arrangements, paid family leave, and a culture of wellness. We are an equal opportunity employer and welcome applications from diverse candidates.