Operations Program Manager, Program Operations, Last Mile
hace 6 meses
This role will manage retail sales channel stakeholders including customers and logistics delivery partners, if you have experience opening traditional market routes, from distribution and sales perspective, this role is for you.
In this role you will be primarily responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, such as: Payments, Losses, On Road Hours, Strategy Tracking, Driver Experience, Daily Tracking and Safety/Security Investigation Track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience. This is a position for people-oriented managers with a large team across the country. This is NOT a virtual role, responsibilities require to be willing to travel frequently. - This role must be flexible to work eventually on weekends and/or evenings during peak events (According to business demand).
#AmazonMexico
Key job responsibilities
Responsibilities include (but are not limited to):
- Manage operational relationship with suppliers.
- Ensure to remain customer obsessed.
- Operative discipline monitoring key processes at daily, weekly or monthly cadence.
- Tracking of goals and tasks to guarantee the overall success of the channel.
- Diving Deep capability to determine first level root causes.
- Ability to manage and populate performance reports and dashboards for key metrics.
- Ensure that all improvements and action plans are executed efficiently and on time.
A day in the life
Sourcing, strategy, compliance and operation of the Prorgam will be daily tasks for this role.
We are open to hiring candidates to work out of one of the following locations:
Cuauhtémoc, MEX
BASIC QUALIFICATIONS
- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- English Fluency
- 5+ years of general experience
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
-
Operations Manager
hace 1 mes
Ecatepec de Morelos, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout Amazon OperationsAt Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries...
-
Last Mile Operations Manager
hace 2 meses
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleAs an Area Shift Manager with Amazon Logistics, you'll be responsible for leading a team to ensure seamless operations across our 'last mile' delivery network. Your focus will be on maintaining safety standards, monitoring process efficiency, and prioritizing routine team management and daily operational tasks.You'll work closely with...
-
Area Manager, Last Mile
hace 7 meses
Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of general experience - Solid understanding/background from Last mile operations - English Fluency - 3+ Years as people manager Operations is at the heart of Amazon business. We...
-
Program Manager, Latam First Mile, Eccf Central Team
hace 7 meses
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and executing against program timeline & requirements experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL We are looking for a talented Program Manager who will create solutions to optimize our First Mile operations across...
-
Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleAs an Operations Manager in Amazon's Last Mile delivery network, you will play a crucial role in ensuring the seamless execution of our delivery operations. This is a unique opportunity to join a dynamic team and take ownership of delivering exceptional customer experiences.Job SummaryWe are seeking an experienced Operations Manager to lead our...
-
Logistics Operations Director
hace 1 mes
Ecatepec de Morelos, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the RoleWe are seeking an experienced Logistics Operations Director to lead our last mile operations in one of our Delivery Stations. As a key member of our team, you will be responsible for managing day-to-day relationships with multiple Delivery Service Providers (DSPs) and driving operational goals and metrics for your Delivery Station.Key...
-
Logistics Director for Last Mile Operations
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoJob DescriptionServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Logistics Director to lead our last mile operations in one of our Delivery Stations.Responsibilities:Manage a fast-paced environment delivering Amazon orders directly to customers, with increasing volume and complexity, operating 24/7.Develop and maintain strong...
-
Operations Manager
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Amazon A tiempo completoAt Amazon, we're committed to making our customers' delivery experience as smooth as possible. As an Area Manager in our Amazon Logistics (AMZL) team, you'll play a vital role in achieving this goal.About the Role:We're seeking an experienced Operations Manager to lead our last mile delivery operations in Spain. In this challenging and rewarding role, you'll...
-
Area Shift Manager, Last Mile Operations
hace 1 mes
santiago de querétaro, México Amazon A tiempo completoArea Shift Manager, Last Mile Operations When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to ensure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While...
-
Logistics Operations Manager
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompany Overview:">We are Amazon, a global leader in e-commerce and innovation. Our mission is to be the most customer-centric company on earth, delivering exceptional value to our customers while continuously improving our operations.About the Role:">We are seeking an experienced Logistics Operations Manager to lead our Last Mile Operations team in Mexico....
-
Operations Excellence Leader
hace 4 semanas
Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout Amazon Operations">Amazon is a global leader in e-commerce, committed to delivering exceptional customer experiences. Our operations teams are at the heart of this mission, working tirelessly to ensure fast, accurate, and secure delivery of millions of products worldwide.">About the Role">We are seeking an experienced Last Mile Delivery Manager to join...
-
Area Manager, Last Mile
hace 7 meses
Santiago de Querétaro, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoOperations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our...
-
Shift Area Manager, Last Mile Operations
hace 3 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoA completed Bachelor’s Degree or 2+ years Amazon experience. - 3+ years of General Experience - 2+ years of employee and performance management experience - Intermediate-advanced English Proficiency (B2+) At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One...
-
Area Shift Manager Jr., Last Mile Operations
hace 2 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted High school diploma - Basic English (A2) - +2 years of previous experience - 1+ year as people manager At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their...
-
Shift Area Manager, Last Mile Operations
hace 4 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor's degree or equivalent - 2+ years of employee and performance management experience - Experience working for Amazon or any Amazon subsidiary or affiliate - Intermediate-advanced English Proficiency (B2+) At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven...
-
Program Manager
hace 1 mes
Toluca, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoJob DescriptionServicios Comerciales Amazon México S. de R.L. de C.V. is seeking an experienced Program Manager - Channel Operations Expert to join our team in Mexico. As a key member of our Global Delivery Strategy Team, you will play a critical role in ensuring the timely and efficient delivery of packages to our customers.About the RoleThis is a unique...
-
Shift Area Manager, Last Mile Operations
hace 4 semanas
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoA completed Bachelor’s Degree or 2+ years Amazon experience. - 2+ years’ experience in a role with similar responsibilities - 1+ year of direct management experience for employees and their performance. - English Intermediate-Advanced (B2+) - Fluent in Spanish, both written and verbal When you join Amazon as an Area/Shift Manager, you’ll gain...
-
Delivery Area Manager, Last Mile Operations
hace 1 mes
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor Degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English Fluency (C1+) - 5+ years of general experience - 3+ years as People Manager Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...
-
Delivery Area Manager, Last Mile Operations
hace 4 semanas
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor Degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English Fluency (C1+) - 5+ years of general experience - 3+ years as People Manager Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...
-
Shift Area Manager, Last Mile Operations
hace 4 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor's degree or equivalent - Experience working for Amazon or any Amazon subsidiary or affiliate - 2+ years of performance metrics, process improvement or lean techniques experience - A completed Bachelor’s Degree or 2+ years Amazon experience. - 2+ years of Direct management experience for employees and their performance. - 3+ Years of general...