Customer Service Representative

hace 2 semanas


Villa Milpa Alta, México Randstad MExico A tiempo completo
The primary objective of the Candidate Engagement Specialist is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures.

responsabilidades

Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
Document all activity and communication in Randstad Front office systems (service desktop).
Clear priority actions, review waiting for onboarding widgets, clear candidates with conflicting records, and contact candidates as needed to get them ready for work
Encourage candidates to self select and match to jobs presented
Participate and prepare for 1 on 1s with your leader and engagement center meetings
Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

experiencia

At least 1 year of business experience with a minimum of either one year in recruiting, customer ser

habilidades

Excellent oral and written communication skills in English and Spanish
Proficient and diverse technical skills for performing specific tasks and data accuracy
Experience in multitasking, prioritizing work, and effective time management skills
Agility to adjust to the flux and flow of a high volume and high pressure environment
Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery
Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals

conocimientos

Advanced English level (will communicate with native speakers daily)
High School Diploma or equivalent

educación

Preparatoria

key benefits100% remote position
Attractive compensation & benefits package (medical insurance, life insurance, food voucher, bonus, PTO, career path)



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