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Customer Experience Agent
hace 3 meses
En este momento nos encontramos creciendo el equipo que forma parte de la vertical de Customer Experience (CX)
Acerca de ti:
- Licenciatura terminada o trunca
- Tienes 13 años de experiência en un área enfocada en atención a usuarios
- Experiência previa con plataformas de atención a clientes como Zendesk, Intercom, Kustomer, etc
- Eres una persona colaborativa, práctica y con un deseo de dar la mejor experiência a una base de usuarios que le gusta la tecnología
- Tienes habilidades excepcionales en comunicación escrita, resolución de problemas, pensamiento crítico y te gusta la tecnología y la innovación; además, eres una persona colaborativa
- Tu ortografía es excelente
- Te sientes cómodo utilizando herramientas de office
- Tienes un buen entendimiento del inglés (70%)
- Disponibilidad de tiempo completo
Responsabilidades:
- Colaborar de manera efectiva con toda la vertical de Customer Experience
- Atención a Cliente: Manejo de herramientas de alta tecnología para la resolución de problemas de usuarios de Nelo. Nuestra base de usuarios se compone de personas con acceso a productos de crédito innovadores
- Escalamiento de Problemas: Colaborar con el equipo de Operaciones, Producto e Ingeniería para el escalamiento y seguimiento de problemas de nuestros usuarios
- Comunicar optimización de procesos a través de tu experiência y pensamiento crítico para la mejora del área
- Eficiencia en resolución de casos con la mejor calidad de servicio
Habilidades:
- Comunicación
- Empatía y cultura de servicio
- Concentración
Ubicación y Horarios:
La posición está basada en Ciudad de México.
Turnos posibles:
Lunes a viernes 8:00 - 7pm; Sábados y Domingos de 8am -5pm.
La jornada está acotada dependiendo de la hora de entrada
Descanso entre semana
Se requiere asistir a la oficina 4 días a la semana.
Tipo de puesto:
Tiempo completo
Salario:
$18,000.00 al mes
Horario:
- Incluye fines de semana
- Lunes a viernes
Prestaciones:
- Seguro de gastos médicos mayores
Educación:
- Licenciatura trunca o en curso (Deseable)
Experiência:
- Customer service: 1 año (Obligatorio)
Lugar de trabajo:
Empleo presencial
