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Customer Service Coordinator
hace 3 meses
Escolaridad:
LAE, Comercio Internacional, Logistica, carrera afin
Experiência:
Minima de 5 años como Jefe de Servicio a Clientes
llevando actividades administrativas, contacto directo con el cliente, administración de cuentas clave.
Conocimientos:
Manejo de Paquetería Office, Manejo de SAP
Ingles avanzado
Responsabilidades del puesto:
- Administrar, supervisar, dirigir y evaluar las actividades de los analistas de Servicio a Clientes.
- Asegurar el cumplimiento de los compromisos de servicio contraídos con los clientes, dando seguimiento a las órdenes de servicio, entregas, rechazos, devoluciones y siniestros, gestionando las acciones necesarias para su cumplimiento,manteniendo excelencia en el servicio a nuestros clientes, asegurando eficiencias y rentabilidad para la Compañía.
- Seguimiento a pedidos urgentes de clientes estratégicos.
Competencias:
Excelente manejo de personal, habilidad para crear equipos de alto desempeño, Liderazgo, Actitud de Servicio, Habilidad para negociar, Trabajo en Equipo Organización eficaz y eficiente, Manejo de estrés, Proactivo
