Customer Experience

hace 1 mes


Verónica Anzures CDMX, México Go Sinergia A tiempo completo

**CUSTOMER EXPERIENCE, SERVICIO AL CLIENTE**

**Requerimientos**:

- Licenciatura en Negocios, Administración, o áreas relacionadas (preferido)
- Mínimo **2 años en atención al cliente**, idealmente en sectores financieros, banca patrimonial o seguros
- Familiaridad con **métricas de servicio al cliente** y estrategias de retención
- Dominio de **Excel y manejo de CRMs**:

- Capacidad para **aprender y utilizar herramientas tecnológicas** como mensajería masiva y sistemas de ticketing
- Comunicación efectiva y empatía
- Organización y capacidad para manejar múltiples tareas
- Actitud proactiva y orientación al cliente

**Responsabilidades**:

- **Gestión proactiva de clientes**:
Contactar a la base de clientes para darles la bienvenida y verificar que sus necesidades están siendo cubiertas para prolongar el ciclo de vida del cliente.
- **Atención a solicitudes**:
Resolver las solicitudes de los clientes relacionadas con cambios en sus planes, dudas operativas, y generación de tickets para asegurar una respuesta oportuna.
- **Retención de clientes**:
Monitorear los indicadores de cancelación, gestionar preocupaciones y reforzar el valor de los planes existentes para reducir la tasa de churn.
- **Obtención de referidos**:
Solicitar referidos como parte de cada interacción con clientes, registrar y dar seguimiento a los contactos obtenidos.

**BENEFICIOS**

**Horario**:Lunes a Viernes de 09:00 a 18:30 hrs

**Modalidad**:Tiempo completo, con modalidad híbrida (2 días remotos por semana) con base en resultados

**Sueldo**:$10,000 a $15,000 MXN netos mensuales

**Bono por desempeño trimestral**: $5,000 MXN

**Esquema de comisiones mensuales por referidos y retención**: hasta $5,000 MXN adicionales

**Seguro médico de gastos mayores y menores**

**Membresía Total Pass**

**Gimnasio dentro de la oficina**

**Viaje anual**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $15,000.00 - $20,000.00 al mes

Pago complementario:

- Bono de productividad

Tipo de jornada:

- Diurno

Experiência:

- Trabajo en Giro Bancario / Financiero: 2 años (Obligatorio)

Lugar de trabajo: Empleo presencial


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