Account Director Customer Experience

hace 1 semana


Ciudad de México CDMX dlR Group A tiempo completo

¿Sabías que en **dlR group** estamos redefiniendo cómo las empresas entienden a sus clientes?

**Account Director Customer Experience**

En **dlR group**, estamos en la búsqueda de un(a) profesional apasionado(a) y experimentado(a) para asumir el rol de **Account Director Customer Experience **en nuestro equipo de **Auditor Service**.

Esta posición es clave para fortalecer y liderar las relaciones con nuestros clientes estratégicos, garantizando una experiência excepcional y desarrollando soluciones innovadoras.

**¿Cuáles serían tus responsabilidades?**
- Desarrollar y ejecutar estrategias de **experiência del cliente** que impulsen la satisfacción y retención de clientes.
- Colaborar con equipos internos para asegurar la alineación de objetivos y la implementación efectiva de proyectos.
- Fomentar relaciones sólidas con clientes clave, actuando como el principal contacto para temas de experiência del cliente.
- Identificar oportunidades de mejora y crecimiento en las cuentas asignadas.
- Supervisar la entrega de servicios para garantizar la calidad y los estándares establecidos.
- Experiência mínima de **5 años** en roles similares de **gestión de cuentas** y **experiência del cliente,** específicamente en** agencias de investigación de mercados **_(indispensable)._**:

- Habilidades en **comunicación** y **negociación**.
- Capacidad para liderar equipos multidisciplinarios y gestionar proyectos simultáneamente.
- Orientación al cliente y mentalidad estratégica.
- Experiência en manejo de CRM y otras herramientas tecnológicas relevantes.

**¿Por qué somos el mejor lugar para trabajar?**:

- Incorporación a un equipo dinámico y colaborativo.
- Oportunidades de desarrollo y crecimiento profesional.
- Participación en proyectos innovadores que transforman la industria.
- Beneficios competitivos y superiores a los de la ley.

Si estás listo(a) para asumir un nuevo desafío y cumplir con el perfil, **Postúlate**
- En dlR group_, enfatizamos la igualdad de oportunidades y _NO_ discriminamos a ninguna persona por motivos de origen étnico, nacionalidad, género, discapacidades, condición social, condición de salud, religión, opiniones, preferencias sexuales, estado civil o cualquier otra.


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