Customer Success Specialist

hace 6 meses


Tlahuac, México Nielsen A tiempo completo

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.

Our Nielsen office in Mexico City is located at: Torre Acuario, Santa Fe, CDMX.

**Responsibilities**:

- Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers
- Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions
- Develop and implement customized learning sessions/materials to address specific client business needs both on-site and online
- Synthesize data trends to offer proactive recommendations on best performance platforms
- Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.
- Build deep relationships and demonstrate consultative account management skills with clients
- Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products
- Track activities via Salesforce to provide key performance indicators
- Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking
- Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen’s position in the marketplace and achieve goals

**Qualifications**:

- Bachelor’s degree
- 1.5+ years professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training
- Experience with Nielsen products and data preferred
- Ability to handle and prioritize multiple demands and projects simultaneously
- Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials
- Advanced English and Spanish level

LI-YL1



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