Customer Success Specialist

hace 3 meses

Guadalajara, México Copeland A tiempo completo

**About Us**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today

**Required education, experience & skills**
- Bachelor ’ s degree in International trade, business, Engineering
- Experience in account management or in the software/technology industry is a plus.
- Competent with Microsoft Office suite.
- Customer focused, excels in surpassing client expectations.
- Excellent Follow up Skills, ability to ensure tasks are completed.
- Excellent Verbal and Written communication skills.
- Self-Motivated - Proactive and thinks outside the box.
- Ability to manage competing priorities, multitask, and work collaboratively in a team environment.
- Excellent Time Management and Organizational skills in order to maximize your time and achieve results.
- Willing to travel (25%)

**Primary Duties and Responsibilities**:

- Assisting with managing new customer programs
- Responding to inquiries related to services
- Manage onboarding new customer programs associated with Copeland products
- Support sales team with inventory management for customers and remote training as needed
- Periodic regional onsite trainings and tradeshows

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology, and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us

**Our Commitment to Diversity, Equity & Inclusion**

At Copeland, we believe having a diverse, equitable, and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.

**About Copeland**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design, and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Every day, our global workforce fulfills our unified purpose and lives out the values we hold close as an organization: Excellence, Innovation, Partnership, Respect, Responsibility.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or a recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged, and make an impact.

Join our team and start your journey today

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, op

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