Customer Success Specialist

hace 6 meses


Guadalajara, México Sofia Health A tiempo completo

**About Us**:
Sofia Health is a leading online platform dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness services and products. Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness.

**Job Overview**:
**Customer Success Specialist**:

- Act as the first point of contact for customer inquiries, providing timely and accurate information about our products and services.
- Assist customers with order placement, tracking, and issue resolution.
- Provide product recommendations based on customer needs and preferences.
- Maintain a high level of product knowledge to effectively address customer inquiries.
- Collaborate with the sales and marketing teams to promote new products and promotions.

**Key Responsibilities**:
**Customer Onboarding**:

- Guide users through the onboarding process, ensuring a smooth and positive experience.
- Provide detailed information about Sofia Health's features and offerings to new users.
- Proactively engage with users to understand their needs and preferences.

**Customer Support**:

- Troubleshoot and resolve customer issues with empathy and professionalism.
- Collaborate with cross-functional teams to address and resolve escalated customer concerns.

**Product Knowledge**:

- Develop a deep understanding of Sofia Health's platform, features, and benefits.
- Stay informed about industry trends, health and wellness practices, and updates to the platform.
- Educate customers on how to maximize the value of Sofia Health's services.

**User Engagement**:

- Proactively reach out to users to gather feedback and understand their evolving needs.
- Encourage user participation in community forums and other engagement initiatives.
- Identify opportunities to enhance user satisfaction and loyalty.

**Documentation and Training**:

- Contribute to the development of user guides, FAQs, and other educational materials.
- Conduct training sessions for users to maximize their utilization of Sofia Health's platform.

**Qualifications**:

- Bachelor's degree in a relevant field (e.g., Health Sciences, Business, Communications).
- Proven experience in customer support or success roles, preferably in the health and wellness industry.
- Excellent communication skills, both written and verbal.
- Empathetic and patient approach to customer interactions.
- Strong problem-solving abilities and attention to detail.
- Familiarity with health and wellness practices and terminology is a plus.
- Tech-savvy with the ability to quickly learn and navigate new software. Proficient in using Google Suite, Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Passion for health and wellness is desirable.
- Work in 100% English

**Additional Information**:

- Remote Work
- Flexible Hours
- Growth Opportunities in the company.
- Pay starts at $700.

**Salary**: $10,000.00 - $11,000.00 per month

**Experience**:

- Customer Services (required)

**Language**:

- English (required)



  • Guadalajara, México Station 24 Fitness A tiempo completo

    **Customer Success Specialist** En #Station, ¡TE ESTAMOS BUSCANDO! Aplica a nuestra bolsa de trabajo y sé parte de nuestra gran familia #Station! **Objetivo del puesto**: Como Customer Success Specialist, tu función principal es asegurar la retención exitosa de clientes a través de renovaciones efectivas y la recuperación de cartera pendiente....


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    **About Us**Helpware is a global technology company committed to delivering exceptional services to our partners.**Job Overview**We are seeking a motivated self-starter to join our team as a Customer Success Specialist. This is an exciting opportunity to be part of a dynamic and ever-changing environment where you will thrive and grow.**Key...


  • Guadalajara, Jalisco, México Teamviewer A tiempo completo

    Unlock Your Potential as a Customer Success Sales SpecialistWe are seeking an exceptional Customer Success Sales Specialist to join our team at TeamViewer, a leading global technology company. As a key member of our sales team, you will play a vital role in driving revenue growth and ensuring customer satisfaction.About Us:At TeamViewer, we provide...


  • Guadalajara, Jalisco, México Copeland A tiempo completo

    Copeland is seeking a Customer Success Specialist to manage new customer programs, respond to inquiries, and support sales teams.Key Responsibilities:- Assist in onboarding new customer programs- Manage inventory and provide remote training as neededOur Commitment to Sustainability:We invest in our employees to ensure they have the knowledge and skills to...


  • Guadalajara, México BringIT A tiempo completo

    Welcome to Bring IT, where opportunities abound for talented individuals like you! Join Our Growing Team! Fast-paced global professionals Embracing digital transformation Recognized for excellence in customer success Expanding reach across North America Join us and redefine success together! ✨ Are you ready to make a meaningful impact? Step into the...

  • Customer Success Advocate

    hace 4 semanas


    Guadalajara, Jalisco, México Deardoc A tiempo completo

    At DearDoc, we're passionate about empowering healthcare professionals to focus on what matters most – patient care. Our Customer Success Manager will play a pivotal role in ensuring our practices thrive, driving revenue growth, and fostering long-term relationships.Key Responsibilities:Meet and exceed revenue targets, net churn, and renewal revenue goals....

  • Customer Success Manager

    hace 2 semanas


    Guadalajara, México Salesloft A tiempo completo

    **Job Title: Customer Success Manager** **Location: Guadalajara** **THE OPPORTUNITY**: Although we're proud of our history, we're even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent. At Salesloft, our **Customer Success Manager** will be pivotal to our company's...


  • Guadalajara, Jalisco, México DearDoc Corp A tiempo completo

    About the Role:We are seeking a highly motivated and results-driven Customer Success Manager to join our team at DearDoc Corp. As a key member of our customer success team, you will be responsible for driving revenue growth and customer satisfaction through effective account management and strategic planning.Key Responsibilities:Develop and execute...


  • Guadalajara, Jalisco, México Laagencia A tiempo completo

    • At Laagencia, we're seeking a highly skilled Customer Success Manager to join our team. This role involves coordinating successful customer onboarding, training, and ongoing customer relationships to ensure long-term satisfaction, retention, product engagement, and growth.• Key responsibilities include remaining in constant contact with customers to...


  • Guadalajara, México JWP A tiempo completo

    **About JWP**: JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...


  • Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    About Valce Talent SolutionsValce Talent Solutions is a leading provider of innovative solutions for organizations seeking to optimize their customer success strategies.Job Summary:We are seeking an experienced Enterprise Client Relationship Specialist to join our team. The successful candidate will be responsible for coordinating successful customer...


  • Guadalajara, Jalisco, México DearDoc A tiempo completo

    About the Role:We are seeking a highly motivated and results-driven Customer Success Manager to join our team at DearDoc. As a key member of our customer success team, you will be responsible for driving revenue growth, improving customer satisfaction, and delivering exceptional results.Key Responsibilities:Meet and exceed revenue growth targets through...


  • Guadalajara, México Copeland A tiempo completo

    COPELAND has an exciting opportunity for you! We are pursuing an individual who seeks a challenge and is a quick learner. Your contribution keeps COPELAND at the top of our industry! **Required education, experience & skills** - Bachelor ’ s degree in International trade, business, Engineering - Experience in account management or in the...


  • Guadalajara, México Valce Talent Solutions A tiempo completo

    **About Us**: Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance...


  • Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    About Valce Talent SolutionsValce Talent Solutions is a leading provider of innovative solutions for organizations seeking to enhance their customer experience.Job OverviewWe are seeking a highly skilled and motivated Customer Success Coordinator to join our team. This individual will play a crucial role in coordinating successful customer onboarding,...


  • Guadalajara, México Radian Generation A tiempo completo

    **About Radian Generation** Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. **Who We Serve** Radian Generation’s wide range of commercial, technical, and compliance services provide developers,...


  • Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo

    Palo Alto Networks, a leading cybersecurity company, is seeking an experienced Customer Success Manager to join our team. With a strong focus on customer satisfaction and retention, this role plays a critical part in driving business growth and success.About the Role:The Customer Success Manager will be responsible for ensuring customer satisfaction with our...


  • Guadalajara, México Copeland A tiempo completo

    **About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...


  • Guadalajara, México LAAgencia A tiempo completo

    **Guadalajara, Mexico** **Aeries /** **Payroll** **/ Hybrid** **Customer Success Manager** **About Us**: - Diligent is the leading governance, risk, and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations worldwide. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs, and the...


  • Guadalajara, México Reweb A tiempo completo

    VACANTE 100% REMOTA **Actividades** Gestionar las relaciones con los clientes asignados y ser su principal punto de contacto. Comprender las necesidades del cliente y trabajar con otros equipos internos para resolver problemas o proporcionar soluciones. Planificar, en conjunto con el equipo de especialistas, la mejor estrategia digital para alcanzar los...