Robotics Technical Support Engineer

hace 4 meses


México ABB A tiempo completo

**Robotics Technical Support Engineer (Americas)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Monitor the Connected Services Portal and Follow up with Customer.
- Properly escalate unresolved issues to appropriate internal teams (Dispatch, Application Engineer, or Robot Factory) and provide prompt and accurate feedback to customers.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their Robotics systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals (OneNote) and actively and continuously update technical skills. (Welding, Paint, MH, Vision, PM, etc).
- Verification and Validation of latest Robot Software’s (Robot Studio, RobotWare, PowerPacks).

**Your background**:

- Bachelor’s Degree in Mechatronics, Electric engineering or related.
- Fluent English, Fluent Spanish and Intermediate Portuguese.
- +2 years of experience in Help Desk or Robotics Field Service Engineer role.
- Experience in interpretation of electrical diagrams and industrial networks.
- Ability to diagnose and troubleshoot basic technical issues.
- Experience working at a technical level with robots (programming, configuration, etc.) and Industrial Communication Protocols.
- Teamwork, Adaptability, Handles stressful situations appropriately.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.

**More about us**:



  • Ciudad de México, Ciudad de México Abb A tiempo completo

    Robotics Technical Support Engineer (Americas)Join ABB's global team and contribute to a more productive and sustainable future.Your responsibilities:Key Tasks:Monitor the Connected Services Portal and follow up with customers.Properly escalate unresolved issues to internal teams and provide prompt feedback to customers.Prioritize and manage multiple open...


  • Ciudad de México, Ciudad de México GSB Solutions A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a talented individual to join our team as a Technical Support Engineer.Job Summary: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our clients to understand their technical needs and...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Job Title: Technical Support EngineerGigamon is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners.Key Responsibilities:Deliver top-tier user support experience using SalesForce service cloud software.Interact with...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support Engineer OpportunityMexico City, MexicoWe're seeking a skilled Technical Support Engineer to join our team at Datadog. As a Technical Support Engineer, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at Nuvit Service. As a key member of our IT department, you will be responsible for providing enterprise-level technical support to our customers.Key Responsibilities:Diagnose and resolve software and hardware issuesProvide technical assistance with application and...


  • México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **Job Summary** **What you' Il do**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling...


  • México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **What you'll do**: **Position Overview**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cool...

  • Robotics Test Engineer

    hace 1 semana


    Ciudad de México, Ciudad de México Mir A tiempo completo

    **Job Summary**:Mir is seeking a skilled Robotics Test Engineer to join our team. As a key member of our organization, you will be responsible for ensuring the functionality of our robots at all times. This includes providing daily support for troubleshooting both hardware and software-related issues.**Key Responsibilities**:Develop, debug, and deploy test...


  • México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: - Effectively communicate product value proposition and product line strategies - Help the team meet or exceed team metrics - Accomplish complex tasks utilizing a variety of resources - Leverage information to provide professional customer support -...


  • Ciudad de México, Ciudad de México Okta, Inc. A tiempo completo

    About Okta, Inc.Okta, Inc. is a leading provider of identity and access management solutions. Our mission is to secure the world's identities so innovators can innovate.Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing complex support services to our...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico CityAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Mexico City. As a Technical Support Engineer, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico CityAbout the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Mexico City. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Provide technical support and troubleshooting for software and...


  • Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo

    Technical Support EngineerAlia Integrando Talento is seeking a highly skilled Technical Support Engineer to join its team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and internal teams via...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico CityAbout the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Mexico City. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Provide technical support and troubleshooting for our...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Premier Technical Support EngineerWe are seeking a highly skilled Premier Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with internal teams to ensure seamless customer experience.Key...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico CityWe are seeking a skilled Technical Support Engineer to join our team at Datadog in Mexico City, Mexico.As a Technical Support Engineer, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to ensure...


  • Ciudad de México, Ciudad de México KION Group A tiempo completo

    Job Title: Lead Controls Engineer Technical SupportWe are seeking a highly skilled Lead Controls Engineer Technical Support to join our team at Dematic. As a key member of our Technical Support group, you will be responsible for providing expert technical support to our customers.Key Responsibilities:Provide technical support to customers on complex conveyor...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction.Key...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Job Title: Technical Support Engineer 1Location: Mexico City, MexicoWe are seeking a highly skilled Technical Support Engineer 1 to join our team at Datadog. As a Technical Support Engineer 1, you will be responsible for providing technical assistance to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve...