Junior Onboarding Specialist

hace 5 días


Xico, México Factorial Hr A tiempo completo

About the Role

We are seeking a highly skilled Junior Onboarding Specialist to join our team in the German Market. As a crucial part of our Product team, you will be responsible for onboarding new clients, implementing and ensuring the usage of our platform to its fullest, and gathering customers' feedback.

Key Responsibilities

  • Onboard our new DACH customers by assisting them via video call and email until our platform is fully implemented in their organization.
  • Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
  • Understand our clients' problems and needs and gather their feedback.
  • Share improvement points that can help us create the best customer journey and unlock the market.

Requirements

  • German expert speaker and professional English.
  • Proactive: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing our platform.
  • Fast Learner: you can quickly become an expert on our software and it's easy for you to keep up-to-date with product updates.
  • Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
  • Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution.
  • Previous experience in Customer related roles.
  • Knowledge of Human Resources is a plus.

About Us

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, we serve thousands of customers in over 60 countries all over the world and across industries, building a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and the USA offices.

Our Values

  • We own it: We take responsibility for every project. We make decisions, not excuses.
  • We learn and teach: We're dedicated to learning something new every day and, above all, share it.
  • We partner: Every decision is a team decision. We trust each other.
  • We grow fast: We act fast. We think that the worst mistake is not learning from them.


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