Onboarding Specialist

hace 1 semana

Xico, México Mindbody A tiempo completo

About the Role

We're revolutionizing the fitness and wellness industry, and we're looking for talented professionals to help us achieve our mission. As a leading technology platform, Mindbody brings together the best of both worlds: innovative software solutions and a passion for delivering exceptional customer experiences.

Our Team

We're a passionate and dedicated team, laser-focused on delivering phenomenal customer experiences at every turn. We're committed to building customer loyalty through valuable technology and fostering an innovative and collaborative environment that balances personal and professional growth.

About the Onboarding Specialist Position

The Onboarding Specialist plays a critical role in providing software training and onboarding support to Mindbody customers. This position coaches customers throughout the initial implementation of their Mindbody software to help them reach their goals and realize value. As a liaison between the customer and other Mindbody teams, the Onboarding Specialist recommends and/or helps to implement value-add services available through Mindbody.

Key Responsibilities

  • Manage accounts for assigned customers to provide training and onboarding support consistent with department expectations and procedures.
  • Work with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
  • Identify customer needs and recommend and/or coordinate additional value-add services and products.
  • Proactively follow up with assigned accounts as needed to accommodate customer needs and promote engagement.
  • Build trust and confidence with customers using first-hand knowledge of products, services, and processes.
  • Use product and onboarding specific logic to solve problems with effective solutions.
  • Schedule additional training sessions for customers after each completed training session as needed.
  • Continuously update training skills, Mindbody software technical knowledge, company knowledge, and industry knowledge.

Requirements

  • Bachelor's degree or High School diploma and equivalent experience required.
  • Customer service experience.
  • Training or teaching experience preferred.
  • Strong time management skills with the ability to use time effectively and efficiently.
  • Ability to read, analyze, and solve customer questions.
  • Ability to clearly write procedures in response to customer questions.
  • Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.
  • Practices attentive and active listening.
  • Knowledgeable in current industry practices, trends, technology, and other information affecting clients' businesses.
  • Knowledge of database and internet-based software.
  • Knowledge of Microsoft Outlook, Excel, and Word.
  • Familiar with internet browsers and settings.
  • Experience working with salon/spa businesses preferred.

What We Offer

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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