Debt Resolution Specialist

hace 7 días


Xico, México Charter Mercantile Agency A tiempo completo

About Charter Mercantile Agency

Charter Mercantile Agency is a leading Receivables Management Company, specializing in both digital and traditional debt collections, serving a diverse clientele across the United States.

Job Summary:

We are seeking highly skilled Remote Debt Collection Specialists to support our US clients in Collections. As a key member of our team, you will play a crucial role in managing inbound and outbound calls, resolving customer debts, and providing exceptional service.

Responsibilities:

  • Manage inbound and outbound calls in English or Spanish, ensuring timely resolution of customer inquiries and issues.
  • Conduct thorough conversations with customers to understand their debt obligations and offer effective solutions to resolve them.
  • IDentify and escalate priority issues, maintaining accurate records of all conversations and transactions.

Requirements & Qualifications:

  • Fluent in English or Spanish.
  • Minimum 1 year experience in US Debt Collections.
  • Possess good listening and negotiation skills to engage with customers effectively.

Salary & Benefits:

$8.00 USD per hour, paid monthly at $18,000.00 - $22,000.00 per month.

Job Type: Remote (Work from Home)

Additional Information:

  • Utilize own Computer and Internet connection.
  • Reliable access to a quiet workspace for efficient communication with customers.

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