Debt Resolution Specialist
hace 7 días
About Charter Mercantile Agency
Charter Mercantile Agency is a leading Receivables Management Company, specializing in both digital and traditional debt collections, serving a diverse clientele across the United States.
Job Summary:
We are seeking highly skilled Remote Debt Collection Specialists to support our US clients in Collections. As a key member of our team, you will play a crucial role in managing inbound and outbound calls, resolving customer debts, and providing exceptional service.
Responsibilities:
- Manage inbound and outbound calls in English or Spanish, ensuring timely resolution of customer inquiries and issues.
- Conduct thorough conversations with customers to understand their debt obligations and offer effective solutions to resolve them.
- IDentify and escalate priority issues, maintaining accurate records of all conversations and transactions.
Requirements & Qualifications:
- Fluent in English or Spanish.
- Minimum 1 year experience in US Debt Collections.
- Possess good listening and negotiation skills to engage with customers effectively.
Salary & Benefits:
$8.00 USD per hour, paid monthly at $18,000.00 - $22,000.00 per month.
Job Type: Remote (Work from Home)
Additional Information:
- Utilize own Computer and Internet connection.
- Reliable access to a quiet workspace for efficient communication with customers.
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