Investigation and Resolution Specialist

hace 2 semanas


Xico, México Newell Brands A tiempo completo
Job Overview

Newell Brands, a leading global consumer goods company, is seeking an experienced Investigation and Resolution Specialist to join our team in Mexico City.

This role plays a crucial part in ensuring the accuracy and efficiency of customer deductions within established guidelines and procedures. As an Investigation and Resolution Specialist, you will investigate and research customer deductions, resolve disposition items, provide status reports, establish relationships with business units, and make recommendations on claims problems and issues to your supervisor.

Key Responsibilities
  • Researches and resolves customer deductions
  • Researches and resolves disposition items
  • Status reporting on customer deductions
  • Establish relationships and maintain close contact with the appropriate business unit
  • Makes appropriate reports and recommendations on claims problems and issues to supervisor
  • Work in permanent alignment with multi-functional teams acting as leader for divisions under his/her responsibility
Requirements

To be successful in this role, you should have a strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced environment. Additionally, you should possess:

  • Undergraduate degree in Accounting, Finance, or Economics
  • +2 year of experience in Credit and Collection and Claims
  • Knowledge of SAP
  • Highly organized and able to prioritize tasks. Ability to meet deadlines
  • Great oral and written communication in English and Spanish
  • Action oriented and ability to be objective
  • Must be flexible and able to prioritize tasks
  • Basic knowledge of Excel
Benefits

As a valued member of our team, you will enjoy a competitive salary of approximately $60,000 USD per year, depending on experience, plus benefits including health insurance, retirement plan, and opportunities for professional growth and development.



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