Customer Success Executive
hace 4 semanas
About DEUNA: We're a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by solving customer conversion, payment acceptance, and fraud prevention challenges with a single integration. With $30M USD Series A funding, we operate in 5 LATAM countries and seek exceptional talent to drive our success.
Key Responsibilities:- Proactively engage with customers to understand their core business and product usage.
- Implement strategies to enhance customer satisfaction and promote long-term retention.
- Ensure effective and efficient onboarding of new customers, providing training and resources.
- Maintain deep understanding of our solutions and products, educating customers on relevant features and functionalities.
- Build strong, trust-based relationships with clients, positioning yourself as a reliable advisor.
- Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
- Act as primary point of contact for customer issues, feedback, and escalations, advocating for customers internally.
- Collect and relay customer feedback to internal teams for continuous product improvement.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven 5+ experience in customer success, account management, or a similar client-facing role.
- Understanding of the payment industry and ability to align product features with customer needs.
- Excellent communication and interpersonal skills.
- Proactive problem-solving ability and customer-centric mindset.
- Must speak Spanish, English.
- Multicultural team distributed throughout LATAM.
- Dynamism, agility, and constant innovation.
- High-impact solution for an entire region.
- Best tools and technology to operate.
- Startup culture with incredible team.
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