Customer Success Executive

hace 4 semanas


Xico, México Deuna A tiempo completo
{"title": "Customer Success Executive", "content": "

About DEUNA: We're a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by solving customer conversion, payment acceptance, and fraud prevention challenges with a single integration. With $30M USD Series A funding, we operate in 5 LATAM countries and seek exceptional talent to drive our success.

Key Responsibilities:
  • Proactively engage with customers to understand their core business and product usage.
  • Implement strategies to enhance customer satisfaction and promote long-term retention.
  • Ensure effective and efficient onboarding of new customers, providing training and resources.
  • Maintain deep understanding of our solutions and products, educating customers on relevant features and functionalities.
  • Build strong, trust-based relationships with clients, positioning yourself as a reliable advisor.
  • Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
  • Act as primary point of contact for customer issues, feedback, and escalations, advocating for customers internally.
  • Collect and relay customer feedback to internal teams for continuous product improvement.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven 5+ experience in customer success, account management, or a similar client-facing role.
  • Understanding of the payment industry and ability to align product features with customer needs.
  • Excellent communication and interpersonal skills.
  • Proactive problem-solving ability and customer-centric mindset.
  • Must speak Spanish, English.
About DEUNA:
  • Multicultural team distributed throughout LATAM.
  • Dynamism, agility, and constant innovation.
  • High-impact solution for an entire region.
  • Best tools and technology to operate.
  • Startup culture with incredible team.
", "lang_code": "en-US"}
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